FAQ - Frequently Asked Questions
ROLLINK AU/NZ WARRANTY – FAQ
Tap a question to reveal the answer.
Do I need to register my product?
No. Proof of AU/NZ purchase (order confirmation, invoice, or a transaction/payment receipt) is all you need.
What counts as proof of purchase?
Any dated document that clearly shows the retailer, product, and price (e.g. email confirmation, transaction/payment receipt, or tax invoice). Second hand or private sale items aren’t covered.
How long does a claim take?
Send photos plus your order number and we aim to reply within 2–3 business days. Most part shipments go out shortly after approval.
Do I have to send my bag back?
Usually not. We ship the spare part plus a quick how to (most fixes need just a screwdriver). If the fault can’t be repaired safely, we’ll arrange to repair for you, a return or replacement depending on the product and fault.
Is shipping free?
For approved warranty claims we cover the first shipment of parts or replacement items within Australia & New Zealand. If you’ve moved overseas, you’ll need to pay international freight and any duties.
Is airline damage covered?
No. Airlines are responsible for transit damage. Please check with your airlines for details and processes on how to make a claim.
Are the warranties transferable?
No. Coverage (including Limited Lifetime) applies only to the original purchaser.
My lock broke, am I covered?
If it's a manufacturing fault then yes. Forced entry, forgotten combination, or airline damage is not.
What happens if a colour or model is discontinued?
We’ll send the closest match or an equivalent model.
Still got questions? Hit the Contact Page and we’ll help you out fast.