Cancellation & Return

Refund Policy of Indent Direct Australia

 

This Refund Policy ("Policy") applies to the following purchases: Online Retail

1.       General

  • We offer refunds, replacements and spare parts in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy ("Policy").
  • Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
  • Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

2.       Australian Consumer Law

  • Under the Australian Consumer Law:
    • You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable timeframe. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
  • We offer refunds, replacements and spare parts in accordance with the Australian Consumer Law
  • The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and
  • If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. 
  • Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and service before you purchased it. 

Consumer Commission

  • If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or you may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
  • If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or refunded.

3.       Cancellation and Change of Mind

  • In the event that you receive the products or services you have purchased, as stated, but that you simply change your mind, we may, at our discretion, offer you a refund or exchange, provided that:
    • You notify us within 7 days of purchase
    • The following conditions are satisfied:

Products must be returned at your own expense, in their original packaging along with all included accessories, be in new condition suitable for re-sale and must  have not been damaged during the time the product is in your possession including up until we receive the product.

4.       Products Damaged During Delivery

  • In the event that the product you ordered has been damaged during delivery:
    • Please contact us as soon as you have received the product
    • Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product at your expense which will be refunded upon assessment.

5.       Exceptions

  • Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:
    • You misused the said product in a way which caused the damage
    • You knew or were made aware of the problem(s) with the product or service before you purchased it. 
    • Any other exceptions that apply under the Australian Consumer Law. 

6.       Shipping Costs for Returns

  • In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the "Returned Product") back to us, as well as any cost of shipping and replacement product to you.
  • If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.
  • If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a replacement or refund under the terms of this Policy (including under

the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.

  • In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not  to  be eligible for a replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.

7.       Response Time

  • We aim to process any requests for repairs, replacements or refunds within 2 days of notification.

8.       How to Return Products

  • You can contact us at the end of this Policy to discuss a return using the information.
  • Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
    • To be eligible for a refund or replacement, you must provide proof of purchase.
    • You may be required to provide a government issued identification to qualify for a refund or replacement.

9.       Contact Us

  • If you wish to speak to us about this Policy or about any refund or replacements, please contact us at: info@indentdirect.com.au